Returns and Cancellations

Returns and Cancellations Statement

The following Return and Cancellation statement explains how we operate our returns terms and cancellations services once you placed an order from us. This returns and cancellation statement applies for online e-commerce store and Custom Quote/Proforma Invoices. Our website is operated by Bulldog Weightlifting Equipment LLC d/b/a BULLDOG.

If by any specific matter the customer is not satisfied with our products, the customer has 30 business-days after the purchase date to ask for a refund. If it has exceeded the 30 days, unfortunately we are not able to provide any refund or received your returning purchased product.

 

Return Conditions

    1.  Every case must be analyzed and checked by our sales team.

  1. To return a damaged product, the item must be without any “used” signal and must be in its original packing box. If by any motive the item has been used or damaged buy the buyer, BWE LLC will reserve the right to refund the customer or refund only the 20% of the price.
  2. BULLDOG has a 15% refund rate on any item that has been return in a different packing box.
  3. Customer must pay for any shipping-return fee related to refunds. In case a refund has been approved, the shipping cost rate will be deducted from the refund rate approved.   

 

How to return your order?

  1.  The customer needs to email us at info@bulldogsportsusa.com. Matter   “Return” followed by “Order number” and “Complete Name”. Make sure to attached on this email the original invoice/purchase order confirmation and requesting a return statement. Please make it explicit and clear.
  2.   When the request for return has been received, our Sales Team will be emailing the customer back with a notification. Please be aware the customer must pay the product return shipping. Please ship our products back to 11600 NW 91st, Medley, FL 33178.
  3.  Once the items are received at our warehouse, our Sales Team will notify the customer and let them know its status ( transit, received, inspected, approved, disapproved-special case).
  4.  When a product has been confirmed as inspected and approved, the customer will be notified and the return/refund will be made in the following 3-5 business days. However, if a customer has been notified and the return has a disapproved status, this means the item was rejected by our Sales Team.
  5.   If your item has been disapproved, this means BWL LLC will receive the item and one of our Sales Team members will be  contacting the customer in order to let them know  the refund would not happened or only the 20% of the original price will be refunded. Keep in mind if the customer has not pay for the returning shipping fee, this will be discounted from the refund or will be charge to our credit card on file.

 

Returns Exceptions

  1. Items already use or damaged by the original buyer.
  2. Items on Sale, Clearance or Special online Offers
  3.  Items on our online shop under the “use or weightlifting meet-event equipment” tag
  4.  Any item considered imperfect or ragged that has compromised its aesthetic quality control but not the functionality. E.g. discolored bumper plates, rubber marks on the embossed letters, rusty bumper plate hubs.

 

Refunds

  1.  Refunds do not apply to items which warranty has been covered. Refunds apply only to items that have been cancelled or returned.
  2. Once the customer returned items have been inspected by our Sales Team, a confirmation email will be sent with a status matter (inspected, approved, disapproved-special case).
  3.  If inspected and the returning items qualify as “approved”, customer’s refund will be immediately (1-3 business days) paid to our credit card on file. Refund might be reflected on the customer’s bank account on the following 15 business days after our Sales Team has informed the customer.
  4.  Any shipping fees related to the “return shipping rate” that haven’t been paid, will be deducted from the customer’s refund. This will be informed by our Sales Team before approving the customer’s refund. The shipping rate paid on the customer’s original purchase is not refunded.

 

 Late and missing refunds

 If the customer has not been notified by our Sales Team about the refund and the refund money is not available on the bank statement / customer's account, please contact us to confirm the transaction confirmation number. This will allow the customer to verify and validate the refund operation with its bank. Some banks might take more than 30 days to update this transaction.

 

On Sale and Clearance Items

 BULLDOG only refunds brand new and full priced items. Any item on clearance (including on sale) aren’t refundable and cannot be cancelled or returned. If a “clearance and on sale item” arrives damaged, please contact salesteam@bulldogsportsusa.com  and info@bulldogsportsusa.com. These items might be changed only by another "clearance" and "on sale" inventory item if it is available and confirmed.

 

 Cancellations

  1. Any order could be cancelled within the following 24 hours after the purchase and order transaction has been confirmed. However, this would not be possible if the order has been sent before any Customer Cancellation notification.
  2. Cancelled orders outside the 24 hours window will be considered as a “returned order”.  Shipping return rates and fees must be charged/paid by the customer.
  3. Customers must cancel the complete order. Partial cancellations or “certain items” will not be accepted by our Sales Team. If the customer wants certain items, then these must be reorder.  If these items are available, a new order would be processed.
  4. If these items are not available, then a “refunded order” case will be open. For any of these situations please contact us at salesteam@bulldogsportsusa.com or info@bulldogsportsusa.com .

 

How to request your order cancellation?

  1.  The customer needs to email us at info@bulldogsportsusa.com. Matter “Cancellation” followed by “Order number” and “Complete Name”. Make sure to attached on this email the original invoice/purchase order confirmation and requesting a cancelation statement. Please make it explicit and clear.
  2. Customer must be within the 24 hours window to be eligible for an “order cancellation status.” Please return the items as suggested on the return policies previously mentioned.
  3.  If the 24 hours window has passed or the order has been processed and shipped, the customer can always return the order by following the returning conditions previously mentioned. Please keep in mind there might be shipping  charges and refunds exceptions.

 For any additional questions or concerns, please contact us at info@bulldogsportsusa.com and salesteam@bulldogsportsusa.com our sales team will be happy help you!